Support networks, plans
We apply a practical approach to resolving our customers’ information technology challenges in maintaining performance, productivity, confidentiality of data, integrity of business and availability of systems, networks and applications. Our specialists resolve 75% of problems in 30 minutes or less.
NK Networks offers 3 different levels of support – Bronze, Silver and Gold.
| BRONZE | SILVER | GOLD | |
| Support Time | 9 x 5 Support | 9 x 5 Support | 24 x 7 Support |
| Unlimited Support | Yes | Yes | Yes |
| Planned Changes Per Month | 5 | 10 | 15 |
| Maximum Response Time | 6-8 Hours | 4 Hours | 1 Hour |
| Phone, Email & Remote Login Support | Yes | Yes | Yes |
| Includes Network Monitoring & Alerting | Yes | Yes | |
| Software upgrades included | Yes | Yes |
